Privacy Policy

We collect the following categories of information:

a. Information you provide directly

• Account information: name, email address, phone number, password (hashed), state of residence, and preferred language.
• Profile information: profile picture you choose to upload.
• Incident and chat content: descriptions of accidents or injuries, dates, locations, uploaded photos, audio recordings, and messages you send to our AI assistant.
• Legal form submissions: any information you submit to be connected with a legal professional.
• Support communications: questions, feedback, and correspondence with our support team.

b. Information collected automatically

• Device information: device model, operating system, unique device identifiers, language settings, and time zone.
• Usage data: features used, screens viewed, session duration, crash reports, and error logs.
• Authentication tokens: stored securely on your device using your operating system’s secure keystore.

c. Information from third parties

• If you sign in with Google, we receive your name, email address, and Google account identifier from Google.

• Provide, maintain, and improve the Services.
• Create and authenticate your account.
• Process your incident information through AI models to generate preliminary guidance.
• Generate incident reports and legal form submissions.
• Connect you with licensed attorneys in your jurisdiction when you request it.
• Communicate with you about your account, send verification codes (OTPs), and respond to support requests.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations and enforce our Terms of Use.
• Perform aggregated, anonymized analytics to improve the Services.

If you are located in the European Economic Area or the United Kingdom, we rely on the following legal bases under the GDPR/UK GDPR:

• Contract performance — to provide the Services you requested.
• Legitimate interests — to secure the Services, prevent fraud, and improve our product.
• Consent — where required by law (e.g., processing sensitive data, sending marketing communications).
• Legal obligations — to comply with applicable laws.

We do not sell your personal information. We share information only in the circumstances described below:

• Service providers: cloud hosting providers, email delivery services, AI model providers, and analytics platforms that process data on our behalf under contractual confidentiality obligations.
• Licensed attorneys: if you choose to be connected with an attorney, we share the relevant information you consent to share.
• Legal compliance: we may disclose information to comply with subpoenas, court orders, or other legal processes, or to protect the rights, property, or safety of our users or the public.
• Business transfers: if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: in any other case with your explicit consent.

• Google Sign-In — authentication (governed by Google’s Privacy Policy).
• AI language model providers — to process chat messages and generate responses.
• Cloud hosting infrastructure — to store data securely.
• Email delivery services — to send OTP codes and support notifications.

Each third-party service has its own privacy policy. We enter into data processing agreements with our service providers where required by law.

Your data is stored on secure, encrypted servers hosted in the United States. We implement industry-standard security measures, including:

• Encryption of data in transit (HTTPS/TLS) and at rest.
• Hashed passwords using industry-standard algorithms.
• Secure token storage using your device’s keystore (iOS Keychain / Android EncryptedSharedPreferences).
• Access controls limiting internal access to personal information.
• Regular security reviews and monitoring.

No method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide the Services. Chat conversations, incident reports, and legal form submissions are retained for the duration of your account unless you request deletion. After account deletion, we retain limited information only as required for legal compliance, fraud prevention, or dispute resolution, after which it is permanently deleted.

Depending on your jurisdiction, you may have the following rights:

• Access — request a copy of the personal information we hold about you.
• Correction — update or correct inaccurate information through the app settings or by contacting us.
• Deletion — delete your account and all associated data at any time from Profile → Delete Account in the app, or by contacting us at luminoepremium@gmail.com.
• Portability — request an export of your data in a machine-readable format.
• Objection / restriction — object to or restrict certain processing of your data.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at luminoepremium@gmail.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

You can permanently delete your account and all associated personal data at any time:

1. Open the AI Accident Help app.
2. Go to Profile (top right icon).
3. Tap Delete Account.
4. Confirm the deletion.

Deletion is permanent and cannot be undone. All your chats, tickets, and profile information will be removed from our systems. If you cannot access the app, email luminoepremium@gmail.com from your registered email address and we will process the deletion within 30 days.

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us at luminoepremium@gmail.com and we will delete the information promptly.

Our servers are located in the United States. If you access the Services from outside the United States, your information will be transferred to, stored, and processed in the United States. Where required, we rely on Standard Contractual Clauses or other appropriate safeguards for international transfers.

California residents have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• The right to know what personal information is collected, used, and shared.
• The right to delete personal information.
• The right to correct inaccurate personal information.
• The right to opt out of the sale or sharing of personal information (we do not sell personal information).
• The right to non-discrimination for exercising these rights.

To exercise these rights, contact us at luminoepremium@gmail.com.

The mobile application does not use browser cookies. We use authentication tokens and device identifiers necessary for the Services to function. We do not use third-party advertising trackers.

Our AI assistant generates responses for informational purposes only. These responses do not constitute legal advice and should not be relied upon as a substitute for consultation with a qualified attorney. No attorney-client relationship is formed through your use of the AI features.

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” at the top of this page and, for material changes, notify you through the app or via email. Your continued use of the Services after the changes become effective constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: